Website Policies

Accessibility Information

Please find the Accessibility information below for the new portal for check and advice

Our website is compliant with WCAG 2.0 (Level A) through the following:

Future enhancements Projects of the website include being fully compliant with WCAG 2.0 Level AA.

  1. Our website is best viewed by the following internet browsers:
    1. Internet Explorer Versions 11.5+?
    2. Mozilla FireFox
    3. Google Chrome
    4. Safari 5+
  2. Accessibility Information for People of Determination
    1. Increase and Decrease font feature on the header of the portal
    2. Color Blind options in the footer of the portal
    3. Visual disabilities: blindness, low vision or loss of visual acuity.
    4. Auditory disabilities: complete deafness or some levels of hearing loss.
    5. Cognitive disabilities: speech dysfunction, language or learning impairments.
    6. Physical disabilities: impaired mobility or loss of fine motor control.
  3. Smart Devices information
    1. Our portal is also available in smart devices to work automatically such as smart phones and tablets and can be accesses from Dubai municipality link
  4. PFD files: Some content need Adobe Acrobat software to be viewed (Download Adobe Reader?)

Terms and Conditions

Noor Dubai Foundation “Terms & Conditions of Use”

Your access to and use of Noor Dubai Foundation website (the "Site") is subject to the following terms and conditions, as well as UAE laws. Your access to the Site is in consideration of your agreement to these Terms and Conditions of Use, whether you are a registered user or not. By accessing, browsing, and using the Site, you accept, without limitation, these Terms and Conditions of Use.

Noor Dubai Foundation maintains the right to modify these Terms and Conditions of Use and may do so by posting notice of such modifications on this page. Any modification is effective immediately upon posting, unless otherwise stated. Your continued use of the Site following the posting of any modification signifies your acceptance of such modification. You should periodically visit this page to review the current 'Terms and Conditions of Use'.


You agree to access and use the Site only for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, statutes, rules and regulations pertaining to your use of the Site. By accessing the Site, you agree that you will not:

  1. 1. Use the Site to commit a criminal offense or to encourage others to engage in any conduct which would constitute a criminal offense or give rise to civil liability.
  2. 2. Post or transmit any discriminatory, libellous, harassing, defamatory, obscene, pornographic, or otherwise unlawful content.
  3. 3. Use the Site to impersonate other parties or entities.
  4. 4. Use the Site to upload any content that contains a software virus, "Trojan Horse" or any other computer code, files, or programs that may alter, damage, or interrupt the functionality of the Site or the hardware or software of any other person who accesses the Site.
  5. 5. Upload, post, email, or otherwise transmit any materials that you do not have a right to transmit under any law or under a contractual relationship.
  6. 6. Alter, damage, or delete any content posted on the site.
  7. 7. Disrupt the normal flow of communication in any way.
  8. 8. Claim a relationship with or represent any business, association, or other organization with which you are not authorized to claim such a relationship or represent.
  9. 9. Post or transmit any unsolicited advertising, promotional materials, or other forms of solicitation.
  10. 10. Post any material that infringes upon or violates the intellectual property rights of another.
  11. 11. Collect or store personal information about others.


Certain portions of the Site are limited to registered users and/or allow a user to request support or services online by entering personal information. You agree that any information provided to us in these areas will be complete and accurate, that you will not register under the name of, nor attempt to enter the Site under the name of, another person, and that you will not adopt a user name that Noor Dubai Foundation, in its sole discretion, deems offensive.

Termination of Use

Noor Dubai Foundation may, in its sole discretion, terminate or suspend your access to and use of this Site without notice and for any reason, including for violation of these Terms and Conditions of Use or for other conduct which Noor Dubai Foundation, in its sole discretion, believes is unlawful or harmful to others. In the event of termination, you will no longer be authorized to access the Site, and Dubai Municipality eGovernment will use any means possible to enforce this termination.

Other Site Links

Some links on the Site lead to websites that are not operated by Noor Dubai Foundation. Noor Dubai Foundation does not control these websites, nor do we review or control their content. Noor Dubai Foundation provides these links to users for convenience. These links are not an endorsement of products, services, or information, and do not imply an association between Noor Dubai Foundation and the operators of the linked website. When you select a link to an outside website, you are subject to the terms and conditions of the owner/sponsors of that outside website.


Noor Dubai Foundation reserves the right to monitor any content that you provide but shall not be obligated to do so. Although Noor Dubai Foundation cannot monitor all postings on the Site, we reserve the right (but assume no obligation) to delete, move, or edit any postings that violate these terms and conditions. United Arab Emirates and foreign copyright laws and international conventions protect the contents of the Site. You agree to abide by all copyright notices posted on the Site.


You agree to defend, indemnify, and hold harmless Noor Dubai Foundation and all of its employees and agents from any and all liabilities incurred in connection with any claim arising from any breach by you of these Terms and Conditions of Use, including reasonable attorneys' fees and costs. You agree to cooperate fully in the defense of any such claim. Noor Dubai Foundation reserves the right to assume, at its own expense, the exclusive defence and control of any matter otherwise subject to indemnification by you. You agree not to settle any matter without the written consent of Noor Dubai Foundation.

Disclaimer of Warranty

You expressly understand and agree that your use of the Site, or any material available through this Site, is at your own risk. Neither Dubai Municipality eGovernment nor its employees warrant that the Site will be uninterrupted, problem-free, free of omissions, or error-free; nor do they make any warranty as to the results that may be obtained from the use of the Site. The content and function of the Site are provided to you "as is," without warranties of any kind, either express or implied, including, but not limited to, warranties of title, merchant-ability, fitness for a particular purpose or use, or currency.

Limitation of Liability

In no event will Dubai Municipality eGovernment or its employees be liable for any incidental, indirect, special, punitive, exemplary, or consequential damages, arising out of your use of or inability to use the Site, including without limitation, loss of revenue or anticipated profits, loss of goodwill, loss of business, loss of data, computer failure or malfunction, or any other damages.

Security & Privacy

The data controller collecting the data described herein is Noor Dubai Foundation. Personal data collected by Noor Dubai Foundation may be transferred to other government departments of the UAE, where it is necessary to meet the purpose for which the visitor has submitted the information. By submitting data through the Noor Dubai Foundation Website, the visitor is providing explicit consent to transborder transmission of data collected through the NDF Website for the fulfillment of their voluntary requests.

Data Collection

We collect only personally identifiable information that is specifically and voluntarily provided by visitors to the Noor Dubai Foundation website. From the normal users Noor Dubai Foundation receives limited identifiable information, such as name, title, company address, email address, and telephone and fax numbers. Typically, identifying information is collected to:

  1. Inquire for further information
  2. Provide online service
  3. Submit Request Forms

It is Noor Dubai Foundation's policy to limit the information collected to only the minimum information required complete a visitor's request. In any instance where non-mandatory information is sought, the NDF Website visitor will be notified of this at the point of collection.

For any online services provided, we will collect order information and a customer's credit card information, where applicable, in order to facilitate payment for the services.

Noor Dubai Foundation's intention is not to seek any sensitive information through the NDF Website unless legally required for recruiting purposes. If you do wish to provide sensitive information for any reason, Noor Dubai Foundation accepts your explicit consent to use that information in the ways described in this privacy statement or as described at the point where you choose to disclose this information.

Use of Data

A user may choose to provide personal information in the following examples:

  1. Contact us for further information
  2. Register for events and conferences
  3. Register for downloading information such as demographic information, census survey result etc.

Information attained by the site is used only for the intended purpose stated at the time that the information is collected. This data is not shared with other entities for secondary or unrelated purposes, or shared with a third party, unless otherwise disclosed at the point of collection. If there is an instance where such information may be shared, the visitor will be asked for permission beforehand.

Noor Dubai Foundation makes every practical effort to avoid excessive or irrelevant collection of data. If a visitor believes the site has collected excessive information, we encourage the visitor to contact us at to raise any concerns.

Cookies and Log Files

Cookies may be used on some pages of our site. "Cookies" are small text files placed on your hard drive that assist us in providing a more customised NDF Website experience. For example, a cookie can be used to store registration information in an area of the site so that a user does not need to re-enter it on subsequent visits to that area. It is Noor Dubai Foundation's policy to use cookies to enable you to navigate through our NDF Website easily and to facilitate efficient registration procedures.

If you are concerned about cookies, most browsers permit individuals to decline cookies. In most cases, a visitor may refuse a cookie and still fully navigate our NDF Website.

In order to properly manage our NDF Website we may anonymously log information on our operational systems, and identify categories of visitors by items such as domains and browser types. These statistics are reported in the aggregate to our webmasters. This is to ensure that our NDF Website presents the best web experience for visitors and is an effective information resource.

Third Parties

Third Parties, in the context of this policy, are referred to any organizational entity that is involved in providing part of the services provided by Noor Dubai Foundation, for example MBRGI or

It is Noor Dubai Foundation's policy to only disclose information provided by the customer to third parties under the following circumstances:

as required by law through subpoena, search warrant or other legal process

when explicitly requested by a visitor

when required to deliver publications or reference materials requested by a visitor

when required to facilitate conferences or events hosted by a third party

when required to provide service to business users requiring third party involvement.

Noor Dubai Foundation's e-Services do not collect or compile personally identifying information for dissemination or sale to outside parties for consumer marketing purposes, or host mailings on behalf of third parties.

Third Party Links

There are several places throughout that may link to other web sites that do not operate under's privacy practices. When you link to other web sites, Noor Dubai Foundation's privacy practices no longer apply. We encourage visitors to review each site's privacy policy before disclosing any personally identifiable information.

Data Retention

Some of the information we receive is not retained. Contact information about visitors (such as information generated though registration for access to areas on the site) will be kept as long as the information is required to completely service the contact request or until a user requests that we delete that information. Mailing list information, discussion posts and email are kept for only the period of time considered reasonable to facilitate the visitor's requests.


As a policy, visitors are not required to register to gain access to areas of the Noor Dubai Foundation portal. In certain cases in the future, as your Noor Dubai Foundation portal experience expands, we require visitors to register in order to obtain a user-id and password for authentication and secure access to a transaction or certain business confidential or proprietary information services on NDF Website. All the business users must use the id and password provided to avail of online services.

Personally identifiable information provided to Noor Dubai Foundation through its NDF Website is provided voluntarily by visitors. Should visitors subsequently choose to unsubscribe from mailing lists or any registrations, we will provide instructions, on the appropriate NDF Website area or in communications to our visitors; or a visitor may contact the webmaster of the appropriate site e.g.


Each visitor has the right of access to personal data that they have submitted through the NDF Website to Noor Dubai Foundation.

User updates of information should be handled by going back through the registration process. Inquiries about the accuracy of identifying information previously submitted to Noor Dubai Foundation through its NDF Website, or requests to have outdated information removed, should be directed to: Noor Dubai Foundation is committed to providing reasonable and practical access to visitors to allow them the opportunity to identify and correct any inaccuracies. When requested and practical, Noor Dubai Foundation will delete identifying information from current operational systems.

When personally identifiable information or business related information is retained, Noor Dubai Foundation assumes responsibility for keeping an accurate record of the information once a visitor has submitted and verified the data. Noor Dubai Foundation does not assume responsibility for verifying the ongoing accuracy of the content of personal information. When practically possible, if Noor Dubai Foundation is informed that any personal data collected through a NDF Website is no longer accurate, Noor Dubai Foundation will make appropriate corrections based on the updated information provided by the authenticated visitor.


Noor Dubai Foundation has implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction. All Noor Dubai Foundation employees follow a firm wide security policy. Only authorised Noor Dubai Foundation personnel are provided access to personally identifiable information and these employees have agreed to ensure confidentiality of this information. Noor Dubai Foundation policy is to use secure socket layer technology for the protection of information submitted through web forms.


Noor Dubai Foundation understands the importance of protecting children's privacy especially in an online environment. The Noor Dubai Foundation's sites covered by this privacy statement are designed to cater for children at 15 years of age or younger.


Noor Dubai Foundation reserves the right to modify or amend this Statement at any time. The effective date will be displayed at the beginning of this statement. To keep visitors informed, Noor Dubai Foundation will notify users of changes to our Privacy Statement by prominently identifying the alteration for a period of not less than two weeks on our home page at

Last updated date: 01/05/2019